Professional Services


Health Matrix ensures our clients’ success by offerings a wide range of professional services to fit the needs of any client and a unique understanding of customer’s needs

Health Matrix’s Professional Services are an essential part of all projects and have a wide range of experience to ensure that projects goals are understood from the outset, expectations are set
 correctly and the risks of cost or time overruns are reduced. Health Matrix Professional Services aims to make the management, implementation, and support of the solutions as smooth as possible

 Our professional services are tailored to suit the specific client’s business needs and the services we provide will vary from case to case based on clients’ needs. In addition, Health Matrix professional services help clients to reach an aspiration or goal or gain insight while they are using Health Matrix solutions.


Health Matrix Professional Services come with a full range of services from Pre-implementation services (business advisory) to Technical Services (installation and integrations), Consultancy Services, and Implementation Services including Training Services.

 In addition, the project management services are on top of these to ensure that the implementation will achieve its goals and objectives successfully. On another hand, and for continual success purposes, the Support Services are taking place as appropriate in order to help the clients in maximizing the utilization of the solutions, as well as, in ensuring that the system is running smoothly without any showstopper.


Moreover, Health Matrix Professional Services are dedicated to ensuring that the client’s investment in our solutions delivers the right result, safer outcomes, and improved operational efficiency.

Health Matrix Staff are committed to providing the clients with the highest quality service as they are experts in both information technology and healthcare solutions. Our professional services staff works directly with the departments within the healthcare organizations to ensure that all receive the information and support they need, in order to perform their duties with all parties as expected.


Health Matrix Professional Services continued pursuit of excellence has ensured successful implementations for many projects across the Middle East. Skillfully, we provide a tailored solutions to each of our client’s requirements.

Project Management Services

Health Matrix’s Project Management adopts a more strategic focus on project and service management to deliver quality outcomes with less risk.

Health Matrix Project Management Services set the scene for the management of the entire projects at all levels and these services are critical to a positive outcome for both client and Health Matrix. The project management

 methodology is built based on knowledge gained from years of experience, committed to excellence, as well as, the methodology is built based on knowledge of the healthcare industry, knowledge of the hospital environment, and knowledge of business needs. Project management services are necessary and critical to the success of projects!

Health Matrix developed a robust project management methodology complies with international standards and aims to deliver the project within all of the agreed-upon factors including time and quality. 


In Health Matrix, project management services do more than manage, our project managers take the time to understand the client’s needs and take responsibility to work to best address them. Using our proven methodology, the client is confident at every step, the client will know that every possibility has been discussed, and every option analyzed to define the solution as per the client's needs.

Health Matrix believes that the project manager is key to the success of any project, that's why our project managers are domain experts and effective in collaboration management. They are charged with ensuring not only that the timelines and budgets are met, but also that the solution works for the client’s organization and people.

Whether your project is a small or large-scale project, Health Matrix project management services will provide the right resources you need for your endeavors, considering the project timeline, budget, and scope, along with the quality of deliverables. It is a proven methodology and practices which go beyond the client’s expectation for successful project delivery. 

Implementation Services

Our implementation process puts your time to value first.
Helping clients get the most of their application portfolio.

We combine deep industry knowledge, technical know-how, and unsurpassed delivery capabilities to drive breakthrough results.

We can help your business leverage our solutions across all business functions and areas Our tailored implementation matches the right methodology and delivery strategy to meet your short and long-term needs and avoid the typical “one size fits all” delivery approach.

By applying a well-proven methodology which helps healthcare organizations to design an advanced system for patient safety in order to continuously improve patient outcomes. In addition, this methodology ensures the quality of deliverables and alignment with the Health Matrix Project Management Methodology.

The Implementation Methodology has its own principles to secure the successful execution of Health Matrix projects, this includes the following: 

1. Controlled and Organized Start, Middle, and End

2. Client Testing, and Comprehensive Training Plan

3. Adaptability as per the client's needs and Requirements0

4. Proactive for early identification of Client Needs & Expectations

5. Flexible Go-Live options (Pilot, Departmental, All-At-Once)

6. Health Check and Post-Implementation Survey


The implementation methodology covers all aspects of the project lifecycle, starting from collecting the client requirements, going through the system design activities, testing, Training, and Go-Live. Clients can work with the Health Matrix implementation team to tailor the implementation process based on their needs and approach.

The implementation team has long experience in implementing Healthcare solutions and has a clinical background, where they can guide the clients to implement common practices either on a national or international experience. That is a unique combination of the healthcare industry, information systems, and knowledge.


Training Services



One of the major tasks for the implementation team is the training services, where the

team assigned to the project is responsible to ensure that all categories of users receive comprehensive training in the areas of the system which are appropriate to their work. Training will prepare the client users by instilling the necessary knowledge, skills, and motivation to ensure productivity.

The implementation team adopts the “train the trainer” approach to build the client's capacity for the training purpose, ensuring that the training is a continuous process in the organization to maximize the system utilization for improving patient safety and quality of care.

Driving the success of projects is a key measure for implementation services in Health Matrix, that’s why our clients are confident when working closely with our teams! 

Technical Services


Health Matrix Technical Services powers digital transformation through services designed to reinvent your application portfolio and a new style of IT.

We combine business and industry insights with innovative technology to drive growth for your business.

Health Matrix Technical services provide the right mix of expertise and Healthcare industry knowledge to maximize product efficiency for healthcare organizations whom they are using Health Matrix solutions. With a passion for excellence and a focus on client success, Health Matrix technical services assure the achievement of clients’ goals successfully.

Technical services provide a variety of services across the projects, which helps the clients in achieving their goals during the project implementation, this includes:

1. Hardware sizing and specifications  

2. Software delivery and installation

3. Integration and Interface Services  

4. Data Migration Services

5. Supporting the technical aspects through the project lifecycle


In addition, the technical services are representing the second tier of support services where they handle the technical issues/changes related to the solutions running on client sites.

The technical services have a number of key capabilities which have been established based on client needs and personnel skill sets and knowledge, this includes performing the technical training for the technical teams in healthcare organizations to enable them to administer the solutions from a technical aspect.

In Health Matrix, the Technical team is well-trained and provides excellent service and support for our clients by working closely with project managers, implementation, and support teams. Through our Technical Services, strong client relationships will be built which will illustrate Health Matrix commitment to the client's success in the solutions they are implementing, from a technical point of view.


Support Services

Health Matrix’s Support Services Center
The answers you need for the experience you expect.

Support Services Center in Health Matrix provides an assistance to clients whom they are using Health Matrix solutions, either for the application layer or

technical layer. The center is working within international best practices with full automation workflows, and well-defined processes and policies. This helps in managing the whole cycle internally and externally with Health Matrix clients and vendors in parallel with developing and increasing the capacity.

The support services center is driving value to your organization, and Keeping your system performing well,

updated, working efficiently and effectively. Increasingly, our clients are relying on us to provide a range of support services where they recognize the value of partnering with us to achieve:

1. The highest quality service to support their business and solutions
2. Greater efficiency and consistency through standardization.


The range of services we provide includes the following, in order to protect the investment of the client in our solutions as this is crucial to generating long-term benefits from these solutions.

1. Incident and Requests Management

2. Knowledgebase Management

3. Problem Management

4. Change and Release Management

5. Availability and Access Management

6. Service Operations and System Utilization Process

7. Configuration management database

8. Support Contracts and definitive media library

9. Service Level Management

Terms of use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Health Matrix’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term Health Matrix or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Al Taown Business Center, Office 17, Riyadh, Saudi Arabia. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
•  Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
•  Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
•  This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
•  All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
•   From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
•   Your use of this website and any dispute arising out of such use of the website is subject to the laws of Saudi Arabia.

Privacy Policy 
Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you whether you are using Health Matrix products, uploading information to Health Matrix and our products’ websites (the “Websites”), downloading our applications, or are merely visiting our Website. 
However, please note that we are not responsible for any use of your personal information you provide to third-party applications or websites that may be accessed via the Products or Websites. We recommend that you review the privacy policy of any third-party applications or websites that you use. 
When you use our Products or Websites, you may be asked for personally identifiable information such as your name, address, date of birth, email address, and telephone number. 
By giving us such information, you will need to consent to our using it in the manner described in this policy. 
You may withdraw your consent at any time by emailing us at We will return or destroy your personal information within five days of receipt of your withdrawal of consent. 
Cookie information, pages you have requested, and your IP address may also be recorded by us and/or third parties from your browser as set out in this policy. 
Health Matrix will use performance data, including performance statistics, bug fixes, and other similar data (“Performance Data”) uploaded to our Websites or acquired through our Products. Health Matrix may use such Performance Data in any way, including, but not limited to, using, editing, altering, reproducing, publishing, and/or distributing the Performance Data for any purpose, commercial or otherwise, provided that such Performance Data is stripped of all personally identifiable information. 
We use personal information to allow us to process your service requests, provide access to privileged areas of the Websites, send out newsletters, personalize your visit to our Websites, personalize your use of our Products, and enable us to improve the products and services we offer. We may occasionally carry out market research and send you details of services and offers that we think may be of interest to you. If you do not wish to receive such information, please e-mail or, alternatively, when we send you an e-mail, it will contain a provision for you to opt-out of receiving any further information from us. 
We may provide information about you to our employees and agents in order to administer any accounts, products, and services provided to you by Health Matrix. 
We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with current Saudi Arabia law. 
Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed. 
Third-party advertisers may also create and access cookies, which will be subject to their privacy policies – we accept no responsibility or liability for the use of such third parties cookies. If you do not wish cookies to be placed on your PC or handheld device, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. Please note that permanently disabling cookies in your browser may hinder your use of our Websites as well as other websites and interactive services. 
All security on our Websites is treated seriously. Where applicable, we undertake security steps, including the use of SSL technology, on our back-end systems that store customer account information and protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered, or deleted due to firewall or other security software failures. 
If you have any further concerns about security, please email our Customer Service team at
Changes in this policy will be posted on our Websites. You are advised to check our Websites regularly to view our most recent privacy policy. 

If there are any questions regarding the private policy, you may contact us using the information below 

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