Patient Safety Takes a Giant Leap Forward with Unveiling of Saudi National Patient Safety Taxonomy

Share this Post:
Blog Single

For two years, Healthcare sectors spearheaded an effort to introduce a common patient safety language across all healthcare providers in Saudi Arabia.


RIYADH, LONDON – With the unveiling of the revolutionary Saudi National Patient Safety Taxonomy, the Kingdom of Saudi Arabia took a giant leap forward in the ability to analyze, interpret, and reduce the number of patient safety events nationwide. So important was this milestone, that Datix – the global leader in patient safety software solutions – called it “a watershed moment for patient safety.”


The Saudi National Patient Safety Taxonomy is a comprehensive classification system that comprises a set of concepts linked by semantic relationships. It provides a structure for organizing information to be used for many purposes, including national statistics, descriptive studies, and evaluative research.


“The taxonomy will facilitate the development of reliable, organization-based, regional and national event reporting system,” said Dr. Abdulelah Alhawsawi, Director of The Saudi Patient Safety Center. “It will also help identify priorities for patient safety and quality improvement initiatives, while also facilitating research projects and comparison of safety research findings.”


The classification system is designed to facilitate the measurement, monitoring, analysis, comparison, and interpretation of information to improve patient care and patient safety – ultimately leading to a reduction in preventable patient harm.


The taxonomy system took two years to develop, during which time Health Matrix - Datix’s regional partner – and Datix worked side by side with the majority of Healthcare sectors in Saudi Arabia to integrate the taxonomy into the Datix suite of patient safety software solutions.


Patient safety taxonomy has been on the national health agenda in the Kingdom of Saudi Arabia since late 2015, when King Faisal Specialist Hospital and Research Center organized a closed panel discussion session in Jeddah entitled, “Towards a National Patient Safety Taxonomy.” In collaboration with Health Matrix, a specialized healthcare IT company serving healthcare providers in the Middle East, the Saudi Arabia Ministry of Health developed a plan to improve incident reporting throughout the Kingdom. Central to that plan was the development and adoption of a patient safety taxonomy system that would be implemented at the national level.


"The Saudi National Patient Safety Taxonomy is a two-year effort by all healthcare sectors in Saudi Arabia,” said Health Matrix CEO Abdul Rahman Qasim. “It is  essential that the taxonomy be used by all healthcare sectors in Saudi Arabia in order to speak the same language and to facilitate benchmarking around patient safety.”


To help accelerate the adoption of the taxonomy, Health Matrix, and Datix will assist current Datix customers in Saudi Arabia in quickly transitioning to the new taxonomy. With the Datix integration, the taxonomy moves beyond a simple – albeit robust – classification system and to a reporting system that provides an interface that enables users throughout Saudi Arabia to collect, store, and retrieve data in a reliable and organized fashion.


“This is a watershed moment for patient safety in Saudi Arabia,” said Datix CEO Seyed Mortazavi. “With every healthcare provider in Saudi Arabia speaking the same patient safety language, the ability to analyze, understand, and eventually eliminate patient safety events across the entire Kingdom is well within reach. This milestone was the result of the hard work of many organizations, and we congratulate each of them for their role in making the taxonomy a reality.”

Terms of use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Health Matrix’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term Health Matrix or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Al Taown Business Center, Office 17, Riyadh, Saudi Arabia. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
•  Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
•  Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
•  This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
•  All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
•   From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
•   Your use of this website and any dispute arising out of such use of the website is subject to the laws of Saudi Arabia.

Privacy Policy 
Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you whether you are using Health Matrix products, uploading information to Health Matrix and our products’ websites (the “Websites”), downloading our applications, or are merely visiting our Website. 
However, please note that we are not responsible for any use of your personal information you provide to third-party applications or websites that may be accessed via the Products or Websites. We recommend that you review the privacy policy of any third-party applications or websites that you use. 
When you use our Products or Websites, you may be asked for personally identifiable information such as your name, address, date of birth, email address, and telephone number. 
By giving us such information, you will need to consent to our using it in the manner described in this policy. 
You may withdraw your consent at any time by emailing us at We will return or destroy your personal information within five days of receipt of your withdrawal of consent. 
Cookie information, pages you have requested, and your IP address may also be recorded by us and/or third parties from your browser as set out in this policy. 
Health Matrix will use performance data, including performance statistics, bug fixes, and other similar data (“Performance Data”) uploaded to our Websites or acquired through our Products. Health Matrix may use such Performance Data in any way, including, but not limited to, using, editing, altering, reproducing, publishing, and/or distributing the Performance Data for any purpose, commercial or otherwise, provided that such Performance Data is stripped of all personally identifiable information. 
We use personal information to allow us to process your service requests, provide access to privileged areas of the Websites, send out newsletters, personalize your visit to our Websites, personalize your use of our Products, and enable us to improve the products and services we offer. We may occasionally carry out market research and send you details of services and offers that we think may be of interest to you. If you do not wish to receive such information, please e-mail or, alternatively, when we send you an e-mail, it will contain a provision for you to opt-out of receiving any further information from us. 
We may provide information about you to our employees and agents in order to administer any accounts, products, and services provided to you by Health Matrix. 
We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with current Saudi Arabia law. 
Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed. 
Third-party advertisers may also create and access cookies, which will be subject to their privacy policies – we accept no responsibility or liability for the use of such third parties cookies. If you do not wish cookies to be placed on your PC or handheld device, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. Please note that permanently disabling cookies in your browser may hinder your use of our Websites as well as other websites and interactive services. 
All security on our Websites is treated seriously. Where applicable, we undertake security steps, including the use of SSL technology, on our back-end systems that store customer account information and protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered, or deleted due to firewall or other security software failures. 
If you have any further concerns about security, please email our Customer Service team at
Changes in this policy will be posted on our Websites. You are advised to check our Websites regularly to view our most recent privacy policy. 

If there are any questions regarding the private policy, you may contact us using the information below 

Powered by:HM Dev

Request a Demo

Social Media

Share this page
Follow us

Subscription Center

Service Management Portal