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Stereotyping and Communication – Keeping an Eye on the Prize...

Our ability to communicate effectively and compassionately in a multicultural society is influenced by many factors. Our ability to be successful requires us to be diligent and to avoid biases and ste

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Patient Safety at the End of Life – The Importance of “That”...

Sadly, too many patients and too many doctors and nurses do not navigate end-of-life care issues succinctly or even compassionately, and failure to do so can result in enormous distress for patients,

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Communication, Communication, Communication

Why is it so complicated when it comes to patient safety? In real estate there is a common dictum about what most makes a property desirable – “location, location, location”. In healthcare there is al

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Communication and Patient Safety

She said I said what? Sometimes, even when we try to explain things very carefully the message does not really get through. I have often sensed this happening during a conversation, and usually it is

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