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The Project Manager is responsible of managing the Projects in the implementations of Health Matrix in respect to resources, timeframes, budgets, and deliverables. This position is also responsible for ensuring each Project is performed in accordance with Health Matrix implementation procedures and fulfills the contractual requirements for each specific Project.

Project Manager provides leadership, encompassing project planning, governance and project management. In addition, ensures all projects administered adhere to the best practices, and standard approaches for project management. Also, manages changes and promotes the continuous improvement of project management related processes.

The Project Manager should contribute to the successful and timely deployment of robust products and customer solutions by providing application knowledge and product specialist services in the functional areas of product implementation, requirements scoping, design documents and change request testing. Act as an "expert" product resource for customers, as well as communicating and prioritizing customer requirements.

• Manage project team members and influence them to take positive action and accountability.
• Manage the Project and the processes therein – including the definition and on-going monitoring of the Project Management / Implementation Plan.
• Execute and align the project scope, goals, detailed milestones and deliverables in collaboration with senior management and stakeholders
• Produce the Project Management / Implementation Plan
• Produce and Manage the Project Plan, the Quality Plan, the Communications Plan, and Define the resource plan
• Represent the needs of the Implementation Team during the pre-sales stage
• Carry out resource planning and management
• Carry out the management and escalation of risks and issues
• Manage the project budget
• Ensure that the project team members are aware of and remain compliant with all the relevant procedures and policies
• Proactively manage changes in project scope throughout the project
• Ensure appropriate communication between the members of the project team and report on project progress and other project specific information to stakeholders
• Lead the ‘handover to support’ activities after go-live
• Lead the ‘lessons learned’ activities for whole project life cycle
• Produce the Project Closure Report, in case this is needed

• Minimum of 5 years’ experience in IT Healthcare industry
• An analytical approach to work
• Excellent interpersonal and presentation skills
• Fluent in English language
• Excellent communication skills – written and verbal
• Ability to learn new processes, tools and technologies(as required)
• Ability to work on multiple projects simultaneously
• PMP or Prince Certified is preferred
• Stamina to meet deadlines
• The ability to work under pressure
• Knowledge in commercial side for SW projects
• Must possess extensive knowledge and expertise in project management
• Lead a geographically distributed team
• Manage and deploy initiatives by influence
• Develop and deliver presentations and demos

• Transferable Iqama
• Ability to travel within Saudi Arabia and GCC countries  

The prime responsibility of the application support Analyst will be supporting of Health Matrix Products, as well as, participating in the products implementation. The application support Analyst delivers a service advising clients on how to use Health Matrix’s products in line with current best practice. The application support Analyst takes into account the objectives and goals of the clients and advises them on how to configure and use Health Matrix’s products in order to meet these objectives:

• Committed to the delivery of a quality solution on time, within budget and with minimal disruption to client business.
• Committed to Health Matrix Service Level Agreement (SLA).
• Ensure the commitment to Health Matrix service managements processes.
• Provides on-call support for complex and critical computer applications problems and issues.
• Design training courses and programs necessary to meet training needs.
• Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training.
• Stay informed as to relevant product enhancements / limitations required for effective performance, and circulate requirements and relevant departments (Support / Business Analysts organization as appropriate.)
• Participate in the technical tasks (installation, configuration, and setup) of the application.
• Represent the company in a professional manner at all times in all activities.
• Understand the user/customer requirements and needs.
• Performs technical analyses; works with subject matter experts to ensure user needs are correctly specified and effectively implemented
• Reviews design, analysis, and code for quality and adherence to standards.
• Provide Go-Live support (Application and technical support)
• Always communicate with our customers in a positive and constructive manner.
• Manage customer’s expectations in a delicate but assertive manner without jeopardizing your standing or the project deliverables.

• 2 years’ experience as support analyst or equivalent software support area
• Minimum of 2 years’ experience in Software industry
• Excellent presentation skills
• Fluent in English language
• Excellent communication skills – written and verbal
• Ability to learn new processes, tools and technologies(as required)
• Ability to work on multiple projects simultaneously
• Most preferred – experience working in Healthcare domain
• Good knowledge of ITSM – (ITIL)
• ITIL V3 Foundation certificate is preferred
• Bachelor degree of CIS, MIS, CS or any related field

• Transferable Iqama
• Ability to travel within Saudi Arabia and GCC countries  

The Application Specialist will work in highly complex healthcare Sector environments requiring a multi-product solutions as well as product integration and custom solutions. Responsible for delivers a service advising clients on how to use Health Matrix’s products in line with current best practice. The application Specialist takes into account the objectives and goals of the clients and advises them on how to configure and use Health Matrix’s products in order to meet these objectives

The prime responsibility will be the implementation of Health Matrix Products. Application Specialist delivers a service advising clients on how to use Health Matrix’s products in line with current best practice. Application Specialist takes into account the objectives and goals of the clients and advises them on how to configure and use Health Matrix’s products in order to meet these objectives:

• Handling of the data gathering and collection phase in the implementations, and providing the consultancy part.
• Understand the Project Requirements, as well as, understand the user/customer requirements, the Clinical Requirements in particular.
• Understand the Nature of the Business.
• Preparation of detailed analysis of business processes, including client interviews, current flow validation, and development of automated flow charts detailing process steps, hand offs and decision points.
• Participate in ad hoc activities to assist other departments with the organization.
• System build and configuration (Code tables, Screens, and Reports) and participate in System testing process.
• Provide a professional training delivery based on the training departments adopted delivery standard.
• Design training courses and programs necessary to meet training needs
• Provide Go-Live support for the applications.
• Maintain a high level of enterprise competence, coordinate development and assignments as well as identify, capture and share expertise.

• 2-5 years of experience in the IT Healthcare with an extensive knowledge in implementing the IT systems in Hospitals
• An analytical approach to work
• Excellent presentation skills
• Fluent in English language
• Excellent communication skills – written and verbal
• Ability to learn new processes, tools and technologies(as required)
• Ability to work on multiple projects simultaneously
• Most preferred – experience working in Healthcare domain

• Transferable Iqama
• Ability to travel within Saudi Arabia and GCC countries  

The Senior Application Consultant will work in highly complex healthcare Sector environments requiring a multi-product solutions as well as product integration and custom solutions. Responsible for providing consultative and functional support to Healthcare Sector customers and internal resources, as well as, utilizing the defined implementation process to meet the project milestones.

The prime responsibility will be the implementation of Health Matrix Products. Senior Application Consultant delivers a service advising clients on how to use Health Matrix’s products in line with current best practice. Senior Application Consultant takes into account the objectives and goals of the clients and advises them on how to configure and use Health Matrix’s products in order to meet these objectives.

• Handling of the data gathering and collection phase in the implementations, and providing the consultancy part.
• Understand the Project Requirements, as well as, understand the user/customer requirements, the Clinical Requirements in particular.
• Understand the Nature of the Business.
• Preparation of detailed analysis of business processes, including client interviews, current flow validation, and development of automated flow charts detailing process steps, hand offs and decision points.
• Participate in ad hoc activities to assist other departments with the organization.
• System build and configuration (Code tables, Screens, and Reports) and participate in System testing process.
• Provide a professional training delivery based on the training departments adopted delivery standard.
• Design training courses and programs necessary to meet training needs
• Provide Go-Live support for the applications.
• Maintain a high level of enterprise competence, coordinate development and assignments as well as identify, capture and share expertise.

• 8-10 years of experience in the IT Healthcare with an extensive knowledge in implementing the IT systems in Hospitals
• An analytical approach to work
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent presentation skills
• Fluent in English language
• Excellent verbal and written communications skills
• Ability to learn new processes, tools and technologies(as required)
• Ability to work on multiple projects simultaneously
• Most preferred – experience working in Healthcare domain

• Transferable Iqama
• Ability to travel within Saudi Arabia and GCC countries  

• Attends client meetings to conduct in depth discovery on the customer’s needs
• Delivers presentations and product demos both virtually and in person
• Response to RFPs
• Working closely with the sales team on proposals and pitches for business
• Putting together business cases for the sales teams to support their proposals
• Working closely and collaboratively with customers to devise effective solutions
• Ensuring that the company’s product can deliver on the customer’s requirements
• Working closely with customers to understand and capture requirements
• Replying to customers following requests for information and proposal requests
• Presenting proposals to customers alongside members of the sales team
• Providing ongoing support for customers post implementation
• Producing detailed costings for customers and ensuring the contract is profitable
• Ability to learn new processes, tools and technologies(as required)
• Ability to work on multiple projects simultaneously
• Demonstrated ability to work in a team environment

• Minimum of 5 years’ experience in Software industry
• 2-3 years’ experience as Pre-Sales
• Previous experience in Healthcare Industry
• Excellent communication skills – written and verbal
• Excellent presentation skills
• Fluent in English language
• Most preferred – experience working in Healthcare domain 
• Ability to learn new processes, tools and technologies (as required)
• Ability to work on multiple in a team environment

• Transferable Iqama
• Ability to travel within Saudi Arabia and GCC countries  

We are looking for a passionate Senior Client Executive who will partner with our customers and ensure their long-term success. The Senior Client Executive role is to manage a portfolio of assigned customers, develop new business from existing clients and actively seek new opportunities.

Senior Client Executive responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Senior Client Executive will liaise between customers and cross-functional internal teams, ensure the timely and successful delivery of our solutions according to customer needs and improve the entire customer experience. Our ideal candidate is able to identify customer needs and exceed client expectations.

Ultimately, a successful Senior Client Executive should collaborate with our sales team to achieve sales quotas and grow our business.

• Operate as the lead point of contact for any and all matters specific to your customers.
• Build and maintain strong, long-lasting customer relationships.
• Negotiate contracts and close agreements to maximize profit
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Working closely and collaboratively with customers to devise effective solutions
• Ensuring that the company’s product can deliver on the customer’s requirements
• Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
• Assist with high severity requests or issue escalations as needed
• Attends client meetings to conduct in depth discovery on the customer’s needs
• Delivers presentations both virtually and in person
• Response to RFPs
• Working closely with customers to understand and capture requirements.
• Replying to customers following requests for information and proposal requests.
• Producing detailed costings for customers and ensuring the contract is profitable.
• Ability to learn new processes, tools and technologies(as required)
• Ability to work on multiple projects simultaneously
• Demonstrated ability to work in a team environment

• Proven work experience as an Account manager, Key account manager or other relevant experience
• Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Fluent in English language
• Minimum of 5 years’ experience in Software industry
• Excellent verbal and written communications skills

• Transferable Iqama
• Ability to travel within Saudi Arabia and GCC countries