Patient & Staff Engagement

Overview

   

 

Promote healthier behaviours:Communicate in a personalised way to members, patients and the public using their preferred comms channel

Insight for decision making:Our best in class patient feedback solution will meet your every patient feedback need

Boost your reputation:Create a whole new communication channel, fully branded for you

Engage in new ways:Manage user-generated content and connect patients with each other for peer support 

 

Transform your productivityYour staff probably have answers to most of the challenges you face

 

Get your message acrossCapture staff interests and mailing preferences & send push notifications via app, SMS or email

 

Improve quality and complianceGet the right policies, procedures and pathways to the right people at the right time 

 

Boost morale and improve recruitment & retention Build your brand and set yourself apart as an employer of choice

Patient Involvement App

Take advantage of new technologies to easily ensure that patients can access services and support, connect with each other and make their voices heard

 
  • My Messages & in-app alerts
  • Personalised news
  • Interactive wayfinding
  • Service directory
  • Health literature and videos
  • Welcome and goodbye notifications
  • Location-based alerts
  • Instant feedback

 

Patient Feedback

Patient Connect
Take advantage of new technologies to easily ensure that patients can access services  and support, connect with each other and make their voices heard
 
  • Unlimited surveys
  • Intuitive survey editor
  • Diagnostic tools
  • Smart survey selection
  • Deploy surveys by email and SMS
  • Automated real-time reporting
  • Monitor performance
  • Fully integrated with other modules
  • Data warehousing
  • Smart reminders

Patient Hub

Patient Connect
Take advantage of new technologies to easily ensure that patients can access services and support, connect with each other and make their voices heard

  • Health literacy, support and self-care
  • Enhanced sign-up for Trust membership
  • Targeted information by email, SMS or in-app notification
  • Promote public health campaigns
  • User profile settings for personalised news & alerts
  • Unlimited information pathways for automated user-specific messaging
  • Fully integrated with Patient Connect Smartphone App & Patient Feedback
  • Ready to integrate with your systems, for appointment reminders, diagnostic results & more

Staff Engagement App

From frontline to bottom line… Unlock the potential An engaged workforce is more productive, shows lower rates of turnover and sickness absence and is more likely to go the extra mile for the patient.

Our suite of staff engagement products are designed to create brand new communications channels, help

you understand levels of workplace stress, build resilience, gain detailed insight on your workplace culture and understand each domain of staff engagement.

  • Keep in touch
  • Orientation & virtual tours
  • Have your say
  • Personalised alerts
  • Find opportunities
  • Be better at work
 

Staff Insight

From frontline to bottom line… Unlock the potential

An engaged workforce is more productive, shows lower rates of turnover and sickness absence and is more likely to go the extra mile for the patient.

Our suite of staff engagement products are designed to create brand new communications channels, 

help you understand levels of workplace stress, build resilience, gain detailed insight on your workplace culture and understand each domain of staff engagement.
  • Give your staff a voice
  • Avoid information overload by targeting your surveys
  • Increase efficiency
  • Invite staff to participate over completely new channels
  • Your questions, our beautiful design, look and feel
  • Smart reporting

Staff Portal

Staff Connect

From frontline to bottom line… Unlock the potential

An engaged workforce is more productive, shows lower rates of turnover and sickness absence and is more likely to go the extra mile for the patient.

Our suite of staff engagement products are designed to create brand new communications channels, help you understand levels of workplace stress, build resilience, gain detailed insight on your workplace culture and understand each domain of staff engagement.
  • Take the work out of engaging with staff individually
  • Build relationships with new recruits even before their induction
  • Automate routine HR processes
  • Deploy a personal ‘team brief’
  • message staff in real time
  • Set and manage mailing preferences
  • Personalised surveys and insight reports
  • Stay up to date with policy and job alerts
Terms of use
 
 

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Health Matrix’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term Health Matrix or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Al Taown Business Center, Office 17, Riyadh, Saudi Arabia. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:


• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
•  Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
•  Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
•  This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
•  All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
•   From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
•   Your use of this website and any dispute arising out of such use of the website is subject to the laws of Saudi Arabia.

Privacy Policy 
 
GENERAL
Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you whether you are using Health Matrix products, uploading information to Health Matrix and our products’ websites (the “Websites”), downloading our applications, or are merely visiting our Website. 
However, please note that we are not responsible for any use of your personal information you provide to third-party applications or websites that may be accessed via the Products or Websites. We recommend that you review the privacy policy of any third-party applications or websites that you use. 
 
COLLECTION OF PERSONAL INFORMATION
When you use our Products or Websites, you may be asked for personally identifiable information such as your name, address, date of birth, email address, telephone number. 
By giving us such information, you will need to consent to our using it in the manner described in this policy. 
You may withdraw your consent at any time by emailing us at info@healthmatrixcorp.com.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent. 
Cookie information, pages you have requested and your IP address may also be recorded by us and/or third parties from your browser as set out in this policy. 
 
USE OF PERFORMANCE DATA
Health Matrix will use performance data, including performance statistics, bug fixes and other similar data (“Performance Data”) uploaded to our Websites or acquired through our Products. Health Matrix may use such Performance Data in any way, including, but not limited to, using, editing, altering, reproducing, publishing and/or distributing the Performance Data for any purpose, commercial or otherwise, provided that such Performance Data is stripped of all personally identifiable information. 
 
USE OF PERSONAL INFORMATION
We use personal information to allow us to process your service requests, provide access to privileged areas of the Websites, send out newsletters, personalize your visit to our Websites, personalize your use of our Products, and enable us to improve the products and services we offer. We may occasionally carry out market research and send you details of services and offers that we think may be of interest to you. If you do not wish to receive such information, please e-mail info@healthmatrixcorp.com.com or, alternatively, when we send you an e-mail, it will contain a provision for you to opt out of receiving any further information from us. 
 
DISCLOSURE OF PERSONAL INFORMATION
We may provide information about you to our employees and agents in order to administer any accounts, products and services provided to you by Health Matrix. 
We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with current Saudi Arabia law. 
 
COOKIES
Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed. 
Third-party advertisers may also create and access cookies, which will be subject to their privacy policies – we accept no responsibility or liability for the use of such third parties’ cookies. If you do not wish cookies to be placed on your PC or handheld device, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. Please note that permanently disabling cookies in your browser may hinder your use of our Websites as well as other websites and interactive services. 
 
SECURITY
All security on our Websites is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures. 
If you have any further concerns about security, please email our Customer Service team at info@healthmatrixcorp.com.
 
POLICY CHANGES
Changes in this policy will be posted on our Websites. You are advised to check our Websites regularly to view our most recent privacy policy. 
 
CONTACTING US

If there are any questions regarding the private policy, you may contact us using the information below 

www.healthmatrixcorp.com 
info@healthmatrixcorp.com 


 
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